Privacy Policy

At David William Graphics, accessible from davidwilliamgraphics.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, refund and safeguard your information—especially in the context of our design services.

1. Information We Collect

We may collect the following types of information when you interact with our website, request a quote, or hire us for a design project:

a. Personal Identification Information

  • Your name, email address, phone number, and any other details you provide voluntarily when submitting a form or contacting us.

b. Project-Related Information

  • Design briefs, business information, branding assets (e.g., logos, color palettes, fonts), and references that you share for your project.

c. Non-Personal Information

  • Your IP address, browser type, device information, pages visited, and other usage data collected automatically to improve website performance.

d. Cookies

  • Our site uses cookies to personalize your experience, remember preferences, and analyze traffic. You can disable cookies in your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide graphic design services: Including consultations, drafts, revisions, and final delivery.
  • To communicate with you: About your project, updates, invoices, or follow-ups.
  • To improve our services: By analyzing website traffic, feedback, and project performance.
  • For promotional purposes: With your consent, we may showcase your design project (e.g., logo, branding, social media post) in our portfolio, on our website, or social media platforms.

3. Data Security

We implement appropriate security measures to protect your personal and project data from unauthorized access or misuse. However, no online method is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We may disclose your information if required by law or to protect our legal rights.

We do NOT sell or rent your personal or project information.

We may share anonymized, non-identifiable project data with partners for analytics or marketing purposes.

We may also disclose your information if required by law or in response to valid legal requests.

5. Refund Policy

We value transparency and strive to ensure client satisfaction. However, due to the nature of custom graphic design services, our refund policy is as follows:

a. Eligibility for Refunds

  • Full Refund: Issued only if the project has not yet been started (no concepts or drafts delivered).
  • Partial Refund: May be issued if work has begun but not completed, and client is unsatisfied with the direction despite reasonable revisions.
  • No Refund: Once the final files are delivered, or if the client has approved any version of the design.
  • If a buyer places an order by mistake, the following refund conditions apply:
    100% Refund: If the buyer reports the accidental order within 6 hours, and before any work has started, we will issue a full refund.
    50% Refund: If the accidental order is reported between 6 and 24 hours, a partial refund (up to 50%) may be granted, depending on the amount of work already done or time invested.
    Note: After 24 hours, or if significant work has been started, refunds may not be possible

b. Non-Refundable Scenarios

  • Change of mind after work has started.
  • Lack of response from the client for more than 14 days.
  • Client uses delivered work, even partially.
  • Project cancellation due to client delay or incomplete brief.

c. Revision Policy

We usually offer free revisions depending on the package. Additional revisions may be charged.

d. Dispute Resolution

If you are unsatisfied with the service, we encourage you to contact us directly before initiating any dispute or chargeback. We’re committed to resolving issues fairly and professionally.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Withdraw your consent to the processing of your personal data.
  • Request a copy of the information we have on file for you.

To exercise any of these rights, please contact us at contact@davidwilliamgraphics.com

Third-Party Services

Our website may include links or integrations with external platforms, such as Stripe for payment processing.

We take full responsibility for ensuring that payment requests, amounts, and billing details provided through our site are accurate and secure at the point of transaction.

However, once redirected to Stripe’s platform, we are not responsible for their privacy practices, security measures, technical issues, or content. Stripe operates under its own privacy policy and terms of service, which you are encouraged to review before completing any payment.

Please refer to Stripe’s official Privacy Policy here: https://stripe.com/privacy

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: contact@davidwilliamgraphics.com
Phone: +1 (321) 321‑2204‬